Terms & Conditions

LifeSongs.ai provides a custom song creation service. We use artificial intelligence music generation technology, including third-party AI platforms, and, depending on the service package selected, professional human producers and songwriters, to create personalised songs based on information you provide to us.

The three service packages are:

• Package 1 — Signature: A fully AI-generated custom song based on your intake form responses.
• Package 2 — Producer’s Cut: An AI-generated song refined by a professional producer.
• Package 3 — Close and Personal: A song created in collaboration with a professional songwriter following a personal consultation.

Ownership of the intellectual property in your song differs by package, reflecting how the song is actually created:

Package 3 (Close and Personal): Your song is composed and produced under LifeSongs.ai's own licensed music-creation account and/or by our professional songwriters. LifeSongs.ai retains full ownership of all intellectual property rights in the musical composition, lyrics, arrangement, production, and recordings created for you, and commercial licensing may be available on request (see Section 4).

Package 1 (Signature) and Package 2 (Producer’s Cut): These songs are generated in whole or in part using third-party AI music generation infrastructure that LifeSongs.ai does not own or operate. LifeSongs.ai does not warrant or guarantee that it holds exclusive or commercially licensable rights in Package 1 or Package 2 output — see Section 9 for the specific disclaimers that apply. What we do guarantee, for every package, is the personal-use licence described in Section 3.

Your submission of personal information, stories, memories, names, and other content to us constitutes your consent for us to use that information solely for the purpose of creating your song. We will not use your personal information for any other purpose.

Upon delivery of your completed song and confirmation of full payment, LifeSongs.ai grants you a personal, non-exclusive, non-transferable, royalty-free licence to use the delivered song for personal, private, and non-commercial purposes only.

This licence permits you to:

• ✓ Play and listen to the song for personal enjoyment
• ✓ Play the song at the personal occasion for which it was created (e.g. wedding, memorial service, birthday celebration)
• ✓ Share the song privately with family and friends
• ✓ Post the song on personal social media accounts in a non-commercial context
• ✓ Keep a personal copy of the delivered audio file

The licence granted in Section 3 is strictly limited. You are expressly prohibited from:

• ✗ Commercial use: Using the song in any commercial context, including but not limited to advertising, marketing, promotional materials, film, television, radio, podcasts, or any revenue-generating activity
• ✗ Resale: Selling, licensing, sub-licensing, or otherwise transferring the song or any rights in it to any third party
• ✗ Distribution: Distributing or publishing the song on streaming platforms (e.g. Spotify, Apple Music, YouTube Music), music stores, or any platform where music is distributed commercially
• ✗ Modification for commercial use: Creating derivative works, remixes, or adaptations of the song for any commercial purpose
• ✗ Claiming ownership: Representing to any person or entity that you own the copyright or any intellectual property rights in the song
• ✗ Removing attribution: Removing or obscuring any metadata, watermarks, or attribution included in the delivered files

Any use of the song outside the scope of the personal licence granted above requires our express prior written consent. Commercial licensing may be available for Package 3songs, created under our own licensed account — contact us at connect@lifesongs.ai to enquire. Commercial licensing is not available for Package 1 or Package 2 songs: as set out in Sections 2 and 9, LifeSongs.ai does not hold guaranteed commercially licensable rights in AI output generated through third-party infrastructure.

Payment is required in full before your song is delivered. We accept payment via Stripe, which processes major credit and debit cards securely on our behalf. All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to withhold delivery of your completed song until payment has been received and confirmed.

If you believe a charge was made in error, please contact us at connect@lifesongs.ai before initiating a chargeback or dispute with your bank or card provider. We are able to resolve the great majority of concerns directly and quickly — see Section 8 — and direct contact is always faster than a bank dispute process.

Estimated delivery timeframes are provided as a guide only and are not guaranteed:

• Package 1 — Signature: within 24 hours of confirmed payment
• Package 2 — Producer’s Cut: within 3–5 business days of confirmed payment
• Package 3 — Close and Personal: within 7–10 business days of your consultation

Songs are delivered by email as a high-quality MP3 audio file and/or streaming link. Download links expire after 90 days. Re-delivery requests can be made at no additional charge by contacting connect@lifesongs.ai.

Revision entitlements by package are as follows:

• Package 1 — Signature: No revisions included. Contact us if you have concerns.
• Package 2 — Producer’s Cut: Up to 2 revision rounds included.
• Package 3 — Close and Personal: Unlimited minor revisions on the selected song.

A "minor revision" means a small change to lyrics, style, or arrangement. Major changes (e.g. a complete change of genre, occasion, or subject matter) may incur additional charges.

Due to the custom and personalised nature of our service, we generally do not offer refunds once work has commenced on your song. We are committed to your satisfaction, and our process for resolving concerns is designed to make it right — which in almost every case means recreating or revising your song, not refunding it.

Close and Personal consultation and deposit. Close and Personal is priced on application, quoted to the scope and complexity of your song. The consultation call is free: requesting it costs nothing, no payment is taken to book it, and no payment is taken during the call. If you decide after the call not to proceed, you owe us nothing. Once we have confirmed the creative direction and your final price with you in writing, a deposit — the amount confirmed to you in that quote — begins production and is credited toward your final total. That deposit is non-refundable once production has begun, as it covers work already carried out on your song; it is fully refundable before then. The remaining balance is invoiced separately and is due on delivery.

We reserve the right to recreate or revise your song in place of a refund. A custom song is a creative work, not a defective product — the appropriate remedy for a song that doesn't yet feel right is a better version of it, using your feedback to get there. Where your package includes revision or re-generation entitlements (see Section 7), we will use those entitlements to address your concerns before any refund is considered.

Specific, actionable feedback is required. To request a revision, re-generation, or refund, you must tell us specifically what isn't working — for example, a detail in the lyrics that's wrong, a genre or tempo that doesn't match what you asked for, or a particular line that doesn't land. General statements of dissatisfaction (e.g. "I just don't like it" or "it's not what I expected", without specifics) do not on their own qualify for a revision or refund — we aren't able to fix what we don't know is wrong, and specific feedback is what allows us to actually improve the song rather than guess.

Package 1 and Package 2 orders include a structured feedback link in your delivery email for exactly this purpose. Package 3 concerns should be raised directly with your songwriter or at connect@lifesongs.ai as part of your consultation relationship — the same specific-feedback requirement applies.

You must raise any concern within 72 hours of delivery. This reflects the nature of the service: songs are typically used at a specific, time-bound occasion, and prompt feedback allows us to revise or recreate the song before or around that occasion rather than after it. Concerns raised outside this window will still be read and considered, but are not guaranteed a revision, re-generation, or refund.

If, after specific feedback has been provided and your package's revision or re-generation entitlement has been used, you remain dissatisfied, we will consider a partial or full refund at our sole discretion. Refunds are not available for change of mind after payment where work has already commenced, and are not available where a customer has declined to provide specific feedback or to use their package's included revision entitlement.

LifeSongs.ai uses artificial intelligence technology to assist in the creation of songs. By placing an order, you acknowledge and accept that your Package 1 or Package 2 song is created using AI music generation tools, including third-party AI platforms that LifeSongs.ai does not own or operate.

No guarantee that copyright vests. The legal status of copyright in AI-generated works is an evolving and unsettled area of law. We make no representation or warranty that copyright will vest in any Package 1 or Package 2 song, in whole or in part, in any jurisdiction, and we do not guarantee that we hold exclusive or enforceable rights in such output.

No guarantee of commercial use rights. Regardless of whether copyright vests, we make no representation or warranty that Package 1 or Package 2 output is free of third-party claims, or that any rights we may hold (or purport to hold) in such output can be commercially licensed, exploited, or enforced against third parties. This is why commercial use of Package 1 and Package 2 songs is prohibited under Section 4, and why commercial licensing is limited to Package 3 (see Sections 2 and 4).

Regardless of copyright or ownership status, your use of the delivered song — for any package — is limited to the personal, non-commercial scope described in Sections 3 and 4.

We collect personal information (including names, stories, memories, and contact details) solely for the purpose of creating your custom song and delivering it to you. We do not sell, share, or use your personal information for any other purpose without your consent.

By placing an order, you consent to us using the information you provide to create your song. For full details on what we collect, who we share it with (including the AI providers used to generate your song), and your rights, see our Privacy Policy.

Marketing communications. Marketing emails are optional and consent-based — we send them only if you expressly opt in (for example, via the unticked checkbox at checkout), never as a condition of ordering. You can unsubscribe at any time using the link in any marketing email or by contacting us; this does not affect the transactional emails needed to fulfil your order. See the Marketing Communications section of our Privacy Policy for details.

To the maximum extent permitted by applicable law, LifeSongs.ai's total liability to you for any claim arising from or relating to your order or these terms is limited to the amount you paid for the relevant service.

We are not liable for any indirect, incidental, or consequential loss arising from your use of or inability to use the delivered song.

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

For any questions regarding these Terms and Conditions, please contact us at:

LifeSongs.ai
Email: connect@lifesongs.ai
Website: lifesongs.ai